Contact Information

Calm Paws Co.
Last updated: October 14, 2026

We answer every message. Whether you have a question about the collar, your order, or a return, email our support team.

Customer Support

Email: support@calmpawssco.com
Response time: within 1-2 business days
Support hours: Monday to Friday, 9:00 AM to 5:00 PM EST, excluding US federal holidays

Messages sent on weekends or holidays are answered the next business day.

Get a Faster Answer

Include these details in your email so we can help on the first reply:

• Order questions: your order number (for example #1001) and the email you used at checkout
• Returns and refunds: your order number and the reason for the return
• Damaged or wrong items: your order number and a photo of the product and the packaging
• Product questions: your cat's age, weight, and the behavior you want to calm, such as fighting between cats, hiding, or stress during travel

Common Topics

• Where is my order? Check the tracking link in your shipping confirmation email. Orders process in 1-2 business days and arrive within 3-5 business days after shipping. See our Shipping Policy.
• How do I return an item? You have 30 days from delivery. See our Return & Refund Policy.
• How is my data used? See our Privacy Policy.
• Can I change or cancel my order? Yes, before it ships. Email us as soon as possible.

Business Information

Business name: Calm Paws Co.
Website: calmpawssco.com
Email: support@calmpawssco.com

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