Shipping Policy

Last updated: November 4, 2026

This Shipping Policy explains delivery arrangements for orders placed through calmpawssco.com.

For questions about shipping or an existing order, contact support@calmpalmssco.com.

1. Where We Ship

We ship to the following countries:

• United States

• United Kingdom

• Canada

• New Zealand

• Australia

Any restrictions affecting a particular delivery location will be disclosed before you place your order.

2. Order Processing

Processing time: 1-2 business days after we receive your completed order and payment confirmation.

Processing includes preparing and packing your order before handing it to the shipping carrier.

Processing time is separate from transit time. Creating a shipping label does not necessarily mean that the carrier has received the parcel.

For this policy, business days are Monday through Friday, excluding public holidays affecting the relevant fulfillment or delivery service.

If we become aware that we cannot dispatch your order within the stated processing period, we will contact you with an update and explain the available options.

3. Estimated Delivery Times

The following estimates apply to transit after dispatch:

Destination	Estimated transit time
United States	5-8 business days
United Kingdom	5-8 business days
Canada	5-8 business days
New Zealand	5-8 business days
Australia	5-8 business days

Your estimated total delivery time is the processing time plus the transit time, unless the estimate shown for your order expressly includes both.

If a more specific delivery date or period is agreed when you purchase, that arrangement applies to your order. Later changes to this page do not change an existing delivery agreement.

Delivery estimates do not limit your rights if an order is not delivered within an agreed period or within the time required by applicable law.

4. Shipping Charges

Any shipping charge applicable to your order will be displayed before you complete payment.

Where an offer includes free or discounted shipping, its eligibility conditions will be disclosed with the offer or at checkout.

We will not add a new shipping charge to an accepted order without your agreement.

If we choose to send your order in separate parcels, that decision will not increase the shipping charge already agreed for your purchase.

5. Dispatch Updates and Tracking

Where tracking is available for your shipment, we will provide the tracking details after dispatch.

Carrier tracking information may not update immediately or at every stage of transit. If you need assistance understanding an update, or your order has passed its expected delivery period, contact support@calmpalmssco.com.

If an order is sent in more than one parcel, the parcels may arrive separately. We will provide the available shipment information so you can identify which items are on the way.

6. Customs, Duties, and Import Charges

International shipments may be subject to customs clearance and applicable import requirements.

Taxes or other charges collected by us will be shown before payment. Any arrangement under which additional import charges may be payable separately must be disclosed before purchase.

Customs checks can affect delivery timing. If your shipment encounters a clearance problem, contact us so we can help investigate and explain the available next steps.

Customs processing does not automatically remove your rights concerning delayed or undelivered goods.

7. Delayed Orders

Delays can occur because of transport disruption, severe weather, customs checks, or other operational problems.

If we learn that we cannot meet a shipment or delivery commitment, we will inform you, provide a revised estimate where available, and explain your options.

Where required by law, we will obtain your agreement to a delay or allow you to cancel for a prompt refund.

If we cannot supply goods you have paid for, we will arrange the appropriate refund or other remedy required by applicable law. We will not require you to wait indefinitely for an order that cannot be fulfilled.

8. Delivery Details and Changes

Please check that your delivery details are complete and accurate before placing an order.

If you need to correct your details or request a delivery change, email support@calmpalmssco.com as soon as possible. We will try to make the change before dispatch, but changes may no longer be possible once the carrier has received the parcel.

If a delivery cannot be completed and the parcel is returned, contact us so we can review the circumstances and discuss an appropriate resolution.

Any proposed redelivery charge will be explained before you agree to it and will only apply where permitted by law. You will not be charged to correct a delivery error caused by us.

9. Missing, Damaged, or Incorrect Deliveries

If your order appears to be missing, arrives damaged, or contains the wrong item, contact support@calmpalmssco.com with:

• Your order number or another way to identify your purchase.

• A description of the problem.

• Relevant photographs, where available and helpful.

Please report problems as soon as reasonably possible. This request does not create a shorter deadline than any rights you have under applicable law.

Where we arrange shipping, handing your parcel to a carrier does not by itself end our responsibility for delivery. We will work with the carrier to investigate and arrange an appropriate resolution.

If tracking shows “delivered” but you have not received the parcel, let us know. We will review the delivery information and the circumstances rather than automatically rejecting your claim because of the tracking status.

Photographs and packaging can help an investigation, but they are not an absolute condition for exercising statutory rights.

A carrier investigation will not be used to postpone a refund or other remedy beyond a deadline required by law.

10. Cancellations and Returns

If you would like to cancel an order before dispatch, contact support@calmpalmssco.com promptly. We will try to stop the shipment.

If the order has already been dispatched, you may still have cancellation or return rights under applicable law and our Return and Refund Policy.

Our 30-day money-back guarantee is described in that policy. It does not impose a 30-day cutoff on claims for an order that never arrives or limit other statutory delivery remedies.

11. Your Consumer Rights

Nothing in this Shipping Policy excludes or restricts rights that cannot lawfully be excluded or restricted.

If applicable law gives you stronger rights, a different deadline, or a particular remedy for delayed, missing, damaged, or incorrect goods, those requirements take priority.

12. Contact Us

For shipping questions, tracking assistance, or delivery problems, contact:

Calmera
Email: support@calmpalmssco.com