Privacy Policy

Last updated: November 4, 2026

Calmera (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit calmpawssco.com, place an order, contact us, or otherwise interact with our store.

It also explains the choices and rights you may have concerning your personal information.

This policy provides information about our practices. It does not replace any consent we are required to obtain for a particular activity.

1. Who Is Responsible for Your Information?

Calmera is responsible for the personal information it handles for the purposes described in this policy.

For privacy questions, requests, or complaints, contact:

Privacy inquiries: support@calmpalmssco.com

2. Personal Information We Collect

The information we collect depends on how you interact with our store.

Information you provide

When you place an order, request assistance, or communicate with us, we collect information relevant to that interaction, including:

• Contact and delivery information: Your name, email address, billing and delivery details, and any additional contact information you provide for your order.

• Order and transaction information: Products purchased, order numbers, amounts paid, payment and refund status, delivery details, and return requests.

• Customer support information: Messages, questions, feedback, and any photographs or other materials you choose to provide.

• Communication preferences: Your marketing preferences, subscription choices, and records of consent or withdrawal where relevant.

Providing information for optional marketing is voluntary. However, if you do not provide information necessary to process payment, deliver an order, or identify a purchase, we may be unable to complete that particular service.

Please avoid sending medical records, diagnoses, or other sensitive personal information through ordinary checkout or customer support channels. If sensitive information is necessary for a specific request, additional privacy requirements may apply.

Information collected through the website

Website systems can collect technical information such as your IP address, browser and device information, access times, and records of website activity.

Cookies and similar technologies can also collect information. The technologies used, their purposes, and the choices available to you are described in Section 6.

Information received from service providers

We receive information needed to manage your order from the providers involved in payment, delivery, and customer service. This can include payment confirmation, delivery updates, and information needed to investigate an order problem.

3. How We Use Personal Information

We use personal information for the following purposes, where relevant to your interaction with us:

• Processing, confirming, and fulfilling orders.

• Arranging delivery and providing order updates.

• Handling returns, refunds, and customer service requests.

• Communicating with you about your purchases or inquiries.

• Maintaining transaction and business records.

• Protecting the website, investigating suspected fraud, and resolving payment disputes.

• Sending promotional communications where you have agreed to receive them or another lawful permission applies.

• Meeting legal obligations and establishing, exercising, or defending legal claims.

Any use of information for optional analytics, advertising, or profiling must be described in Section 6.

We will obtain consent where required before using personal information for a new purpose that is not covered by the original collection and applicable law.

4. Legal Bases for Processing

Where UK data protection law applies, we must have a lawful basis for using personal information.

The bases relevant to the activities described above are:

Purpose	Legal basis
Processing an order, arranging delivery, and providing services you request in connection with a purchase	Performing a contract or taking steps at your request before entering a contract
Keeping records required by tax, accounting, or other applicable laws	Compliance with a legal obligation
Protecting our systems, preventing fraud, managing ordinary business communications, and handling disputes	Legitimate interests, where those interests are not overridden by your rights
Optional activities for which consent is required, including certain marketing and tracking activities	Consent

Where we rely on legitimate interests, we consider the purpose of the activity, whether the use of information is necessary, and the effect on your privacy.

Where processing depends on consent, you may withdraw that consent. Withdrawal does not affect processing that was lawful before you withdrew it.

5. Who Receives Personal Information?

We disclose information to the providers involved in operating the store and fulfilling the purposes described in this policy. Relevant categories include:

• Website and commerce providers: To host the store, operate checkout, and manage orders.

• Payment providers: To process payments, refunds, and payment disputes.

• Fulfillment and delivery providers: To prepare, dispatch, deliver, and, where necessary, return orders.

• Customer service and communication providers: To manage inquiries and send permitted communications.

• Professional advisers and public authorities: Where necessary for legal advice, compliance with lawful requests, or the establishment or defense of legal claims.

Advertising and analytics recipients, if used, are addressed separately in Section 6.

We limit disclosures to information appropriate for the relevant purpose and apply the protections required by applicable law.

6. Cookies, Analytics, and Advertising

Cookies and similar technologies can support functions such as shopping carts, checkout, security, and remembering preferences. Other technologies can measure website use or support advertising.

The privacy requirements depend on the technology, its purpose, and the laws that apply. Where consent is required, we will request it before using the relevant technology. Where an applicable exception requires a way to object, we will provide that choice.

You can also manage cookies through your browser. Blocking certain cookies may affect shopping cart, checkout, or other website functions.

Some disclosures to advertising or technology providers can qualify as a “sale,” “sharing,” or use for targeted advertising under applicable US privacy laws, even when no money is exchanged. Any such activity and the available opt-out methods must be explained here.

You may contact support@calmpalmssco.com with questions about privacy choices. Browser settings and email requests do not replace any additional consent or opt-out controls required by applicable law.

7. International Processing and Transfers

Our service providers may process personal information outside the country where you live. Privacy laws in those countries may differ, and information may be subject to lawful access by local courts or public authorities.

Where international transfer requirements apply, we will use an appropriate lawful transfer arrangement and the protections required for that transfer.

You may contact us for further information about relevant international transfers and, where applicable, how to obtain information about the safeguards used.

8. How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, taking account of applicable legal requirements.

The criteria we use include:

• Order and transaction records: The time needed to fulfill purchases, manage returns and disputes, and satisfy applicable accounting, tax, and other recordkeeping obligations.

• Customer service records: The time needed to resolve an inquiry and retain information reasonably necessary for related follow-up or legal claims.

• Marketing preferences: The duration of your subscription and the need to maintain a limited record of an unsubscribe request so that your choice is respected.

• Technical and security records: The period reasonably needed to operate the website, investigate problems, and protect against misuse.

When information is no longer needed, we take appropriate steps to delete it or make it no longer identifiable, subject to legal retention requirements.

9. How We Protect Information

We take reasonable technical and organizational measures appropriate to the information we handle and the risks involved.

Access to personal information is limited to people and providers who need it for the relevant business purpose.

No method of electronic storage or transmission is completely secure. This does not reduce our responsibilities under applicable privacy and data security laws.

10. Your Choices and Privacy Rights

Depending on your location, the law that applies, and the circumstances, you may have rights to:

• Ask whether we hold personal information about you and request access to it.

• Request correction of inaccurate or incomplete information.

• Request deletion of information.

• Obtain a portable copy of certain information.

• Object to or request restriction of certain processing.

• Withdraw consent where processing depends on consent.

• Opt out of covered sales, sharing, or targeted advertising.

• Exercise applicable rights concerning sensitive information or certain automated decisions.

• Appeal a decision about a privacy request where the law provides that right.

• Complain to the appropriate privacy regulator.

These rights are subject to applicable conditions and exceptions. For example, we may need to retain certain transaction records to meet a legal obligation.

Marketing choices

You may object to direct marketing at any time.

Use the unsubscribe instructions in a promotional email or contact support@calmpalmssco.com. Unsubscribing from marketing does not prevent us from sending necessary communications about an order, refund, or service request.

Making a privacy request

Email support@calmpalmssco.com and describe the request you would like to make.

Where verification is necessary, we will request only information reasonably needed to confirm your identity or authority. You may use an authorized representative where applicable law permits.

We will respond within the period required by the law that applies to your request. If we cannot fulfill a request, we will explain the reason and any available review or appeal process.

We will not unlawfully discriminate against you for exercising privacy rights.

11. Privacy Questions and Complaints

Please send privacy concerns to support@calmpalmssco.com.

We will review the concern, seek clarification where necessary, investigate the relevant handling of information, and explain our response and any corrective action.

You may also raise a complaint with the relevant privacy authority. Depending on your location, this may include the UK Information Commissioner’s Office, the Office of the Privacy Commissioner of Canada or a provincial authority, the Office of the Australian Information Commissioner, the New Zealand Privacy Commissioner, or an applicable US state authority.

Contacting us does not prevent you from exercising a right to complain to a regulator.

12. Children’s Privacy

Our store is intended for adult customers.

If you believe a child has provided personal information through our store, contact support@calmpalmssco.com. We will review the circumstances and take appropriate action, including deletion where required by applicable law.

13. Changes to This Policy

We may update this policy to reflect changes in our practices, services, or legal obligations. The date at the top will show when it was last updated.

Where a change requires additional notice or fresh consent, we will provide that notice or obtain consent as required.

14. Contact

For questions about this Privacy Policy or to exercise your privacy rights, contact:

Calmera
Email: support@calmpalmssco.com
Website: https://calmpawssco.com