Refund policy
Return & Refund Policy
Calm Paws Co.
Last updated: October 14, 2026
You can return any Calm Paws Co. product within 30 days of delivery. If your cat does not respond to the collar, or you are not satisfied for any reason, contact us and we will make it right.
1. Return Window
You have 30 days from the date your order is delivered to request a return. Requests made after 30 days are not eligible for a refund.
2. Eligibility
To qualify for a return:
- You purchased the item from calmpawssco.com.
- You request the return within 30 days of delivery.
- You return all items from the original package, including any unused collars from multi-packs.
Because our collars are worn by animals, we accept opened and used collars. We ask that you return them in their original packaging when possible.
Not eligible for return:
- Items bought from third-party sellers or marketplaces
- Gift cards
- Items marked "Final Sale" at the time of purchase
- Items damaged by misuse, chewing, cutting, or alteration
3. How to Start a Return
- Email support@calmpawssco.com with your order number and the reason for the return.
- We reply within 1-2 business days with return instructions and the return address.
- Ship the item back within 14 days of receiving the instructions.
Do not send items back without contacting us first. We cannot process returns that arrive without prior approval.
4. Return Shipping Costs
- Change of mind or no results: you pay the return shipping cost. Original shipping charges are non-refundable.
- Defective, damaged, or wrong item: we cover the full return cost, or we send a replacement and you keep the original.
We recommend a trackable shipping service. We are not responsible for returns lost in transit.
5. Refunds
When your return arrives, we inspect it and email you to confirm approval. Approved refunds go back to your original payment method within 5-10 business days. Your bank or card issuer may take additional time to post the credit.
If you received free shipping on an order over $50 and your return brings the kept items below $50, we deduct the standard shipping cost from your refund.
6. Damaged, Defective, or Wrong Items
Inspect your order when it arrives. If an item is damaged, defective, or incorrect, email support@calmpawssco.com within 7 days of delivery with your order number and a photo of the problem. We will send a free replacement or issue a full refund, including shipping.
7. Exchanges
The fastest way to get a different size or product is to return your item for a refund and place a new order. For a size exchange on a defective item, contact us and we will handle it directly.
8. Late or Missing Refunds
If you have not received your refund after 10 business days:
- Check your bank or card account again.
- Contact your card issuer, since posting times vary.
- If you still do not see the refund, email support@calmpawssco.com.
9. Cancellations
You can cancel your order for a full refund any time before it ships. Orders process within 1-2 business days, so email us as soon as possible. Once an order has shipped, the standard return process applies.
10. Safety Note
If your cat shows skin irritation, discomfort, or any unusual reaction, remove the collar immediately and consult your veterinarian. Contact us and we will process your return as defective, at no cost to you.
Contact Us
Questions about returns or refunds:
Email: support@calmpawssco.com
We respond within 1-2 business days.